Financial Assistance Delay

This provision postpones electric or gas service disconnection due to failure to pay the bill. When a residential customer has applied for and is awaiting financial assistance, including Social Security or SSI, from a federal, state or local social service agency, and the utility has initiated written notice of disconnection, it shall delay disconnection of service for a period of at least 20 days from the date such notice was either delivered or mailed to the residential customer, provided:

  • The reason for disconnection is nonpayment of the utility bill.
  • The consumer has notified the utility that he or she has applied for and is awaiting financial assistance.
  • Verification from the involved agency must be provided in the form required by the utility.
  • If the expected financial assistance is less than is owed by the customer, the utility may require the customer to enter into a deferred payment agreement.
  • A utility is not required to furnish service to a person unless there is a reasonable expectation of payment except where other rules of the commission apply.

[Oklahoma Corporation Commission Rule 165:35-21-10 (d) and 165:45-11-14 (d)]

Contact Information:
http://www.occeweb.com/contactlist/pud.htm

Phones

Voice: 

405-521-2331

Guide Location: 

04:10;