Elderly and disabled electric and gas utility customers can advance notify a utility that they want special notification if disconnection of service is imminent. The procedure requires the utility to both call and send written notice to the Corporation Commission's Consumer Services Division five days before an elderly or handicapped customer's service will be cut off due to nonpayment. The Consumer Services Division can then request an additional five day delay before service is cut off.
[Oklahoma Corporation Commission Rule 165:35-21-11 and 165:45-11-13]